Service Management In Horley – Intern Boeing – Boeing

Job Description:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This role is to support the Service Management functions for a programme supported by Common Information Services (CIS).  The individual will be supporting the of Software Asset and Configuration Management requirements of the programme and Secondary to that other Service Management Processes to assist with delivery of a key service offering.  The individual will integrate with all these processes and deliver within the OLAs set.

Job Responsibilities:

• Ensure all the ITIL V3 Service Management processes are effective and efficient and comply with current processes and where appropriate, Boeing Best Practice.
• Monitoring work to ensure that all areas of the Business are adhering to within the respective processes. Routine Duties include:
• Software Asset and Configuration Management
• Build and maintain accurate system configuration for all supported services using current UCMDB.
• Support physical and virtual hardware audit and verification activity, to maintain data accuracy for all CI’s within the asset database.
• Analyse and produce management information from the AM and UCMDB to support all change and transition activity and to support root cause and problem determination.

Job Requirements/Qualifications:

• Experience with Microsoft Office, including Word, Visio and Excel.
• Customer Focus: Develop and maintain strong relationships inside the organization,
• Experience and understanding of stakeholder structure and the variation in each Service.
• Good communications (written & verbal).  Using the most appropriate method to communicate information after analysing needs, listening effectively, demonstrating understanding and clarifying meanings
• Good interpersonal skills.  Interacts primarily with internal personnel and external customers on routine matters
• Ability to remain calm under pressure or through demanding challenges
• Good analytical skills.  An understanding of priorities and situations by collecting and analysing information, summarising findings.